We Now Offer Telemedicine!

Our top priority is the health and well-being of our patients, families, staff, and community. In this unprecedented time, we are deeply committed to keeping everyone safe. Knowing that you have the ability to connect with Coan Eye Care gives you the extra peace of mind you need.

There WILL be an optometrist on call in the event of an emergency. Should you require emergency care, please call our office as you normally would and one of our optometrists will contact you.

When you call your provider’s office for an appointment, tell us why you’d like to be seen. Emergencies include the following:

  • Light Sensitivity
  • Double vision
  • Flashes
  • Floaters
  • Loss of or Decrease in Vision
  • Veils, Curtains, Spider webs, Fog, etc.
  • Infection
  • Trauma
  • Pain
  • Foreign Body (Something in Eye)
  • Medication Issues

Doing our part to keep you safe

In our efforts to keep you and our caregivers safe, we are pleased to announce that we’re now offering telehealth services!

From the comfort of your own home

You can have the expertise of the professional advice of your trusted Coan Eye Care doctors without ever leaving your home.

The process is simple

Simply let our staff know that you are interested in a telehealth visit and we will then schedule an appointment.

What your visit will look like

  • Call your provider’s office to schedule an appointment to see if your visit qualifies for a telehealth exam. One of our technicians or opticians will initiate contact to collect important medical history information to prepare the doctor, for your visit. Expect a call within the next 60 minutes from your eye doctor, who will ask you more questions to make a diagnosis and recommend a treatment plan.
  • Before speaking with the doctor, download the eyechart and check your vision before signing into the virtual waiting room.
  • At your scheduled appointment time, you will be able to join our virtual waiting room through a link sent to you via email (recommended method), or via portal or mobile app.
  • The website is: https://doxy.me/coaneyecare

If, during the visit, the provider feels you need a follow-up exam in person, you will be scheduled accordingly.

Insurance

As a result of recent changes announced by the government, Medicare, Aetna, Cigna, Florida Blue, Humana and United now cover telehealth services according to the applicable benefits, and will be subject to a copay or deductible just as a regular office visit would be.

Stay safe, stay well

At Coan Eye Care we are concerned with the health and well-being of our patients, our families, our team, and our community in mind. We wish all of you continued health and strength during this challenging time.

  • Informed Consent for Telehealth Services

    1. I understand that my health care provider wishes me to engage in a telemedicine
    2. My health care provider has explained to me how the video conferencing technology will be used to affect such a consultation will not be the same as a direct patient/health care provider visit due to the fact that I will not be in the same room as my health care
    3. I understand there are potential risks to this technology, including interruptions, unauthorized access and technical difficulties. I understand that my health care provider or I can discontinue the telemedicine consult/visit if it is felt that the videoconferencing connections are not adequate for the
    4. I understand that my healthcare information may be shared with other individuals for scheduling and billing purposes. Others may also be present during the consultation other than my health care provider and consulting health care provider in order to operate the video equipment. The above-mentioned people will all maintain confidentiality of the information obtained. I further understand that I will be informed of their presence in the consultation and thus will have the right to request the following: (a) omit specific details of my medical history/physical examination that are personally sensitive to me; (b) ask non-medical personnel to leave the telemedicine examination room: and or (c) terminate the consultation at any
    5. I have had the alternatives to a telemedicine consultation explained to me, and in choosing to participate in a telemedicine consultation. I understand that some parts of the exam involving physical tests may be conducted by individuals at my location at the direction of the consulting health care
    6. In an emergent consultation, I understand that the responsibility of the telemedicine consulting specialist is to advise my local practitioner and that the specialist’s responsibility will conclude upon the termination of the video conference
    7. I understand that billing will occur from both my practitioner and as a facility fee from the site from which I am
    8. I have had a direct conversation with my doctor, during which I had the opportunity to ask questions in regard to this procedure. My questions have been answered and the risks, benefits and any practical alternatives have been discussed with me in a language in which I understand. By signing this form, I certify:
      • That I have read or had this form read and/or had this form explained to me
      • That I fully understand its contents including the risks and benefits of the procedure(s).
      • That I have been given ample opportunity to ask questions and that any questions have been answered to my
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